Wildzy Casino Privacy Policy

At Wildzy Casino, we are fully committed to protecting your personal information and ensuring your privacy is respected at every step of your journey with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our platform at wildzy.io or use any of our services. By accessing our website, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us at support@wildzy.io if you have any questions.

Who We Are

Wildzy Casino is operated by Rabocse S.R.L., a company licensed under the Anjouan Offshore Financial Authority (Comoros), licence number ALSI-202412035-FI2. Our contractual relationship is governed by the laws of Curaçao, with exclusive jurisdiction held by the Joint Court of Justice of Aruba, Curaçao, Sint Maarten, and of Bonaire, Sint Eustatius and Saba. As the data controller, we are responsible for deciding how and why your personal information is processed. If you need to reach us regarding any privacy-related matter, you may write to us at support@wildzy.io or complaints@wildzy.io.

Information We Collect

When you register and interact with our platform, we may collect the following categories of personal data:

Full name, date of birth, and government-issued identification documents
Contact information including email address, phone number, and residential address
Financial data such as payment method details and transaction history
Gaming activity, betting history, and account preferences
Device information, IP address, browser type, and operating system
Communications you send to our customer support team
Verification documents submitted as part of our KYC process

We also collect certain data automatically through cookies and similar tracking technologies when you browse our website. This helps us improve your experience, analyse site performance, and deliver relevant content.

Why We Collect Your Data

At WildZy Casino, we process your personal information only for legitimate and lawful purposes. Specifically, we use your data to:

Create and manage your player account
Verify your identity and comply with our KYC obligations
Process deposits and withdrawals across supported methods including Visa, Mastercard, Bitcoin, Ethereum, Litecoin, and Tether
Deliver and improve our gaming services, including slots, live casino, and sports betting
Administer bonuses and promotions, such as our welcome package and weekly reload offers
Prevent fraud, money laundering, and other illegal activity
Comply with applicable laws, regulations, and licensing requirements
Send you account-related communications and, where you have opted in, promotional messages
Provide customer support via live chat and email

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance: Processing is necessary to fulfil our obligations to you as a registered player
Legal obligation: We are required to collect and verify certain data under anti-money laundering laws and our licensing conditions
Legitimate interests: We process data to protect the security of our platform, prevent fraud, and improve our services
Consent: Where required, we rely on your explicit consent, for example, when sending marketing communications

KYC and Verification Requirements

Our WildZy platform is required to conduct full Know Your Customer (KYC) verification once your lifetime deposits exceed €2,000 or upon any withdrawal request. This process typically involves submitting a government-issued photo ID, proof of address, and in some cases proof of payment method. KYC reviews are generally completed within 48 hours. We may suspend withdrawals or restrict access to your account until verification is successfully completed. These obligations are not optional — they are a condition of our licence and applicable law.

How We Share Your Data

We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers where necessary, including:

Payment processors and financial institutions to facilitate transactions
Game providers such as Pragmatic Play, Play'n GO, NetEnt, Microgaming, Hacksaw Gaming, and others who supply games on our platform
Identity verification and fraud prevention services
Regulatory authorities and law enforcement agencies when required by law
Technical and IT service providers who support our platform infrastructure

All third parties we engage with are required to handle your data securely and in accordance with applicable data protection legislation.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our regulatory obligations. In most cases, we are required to keep records for a minimum of five years following the closure of your account or the end of our business relationship. Once the retention period has expired, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have certain rights in relation to your personal data. At Wildzy Casino, we respect and support these rights, which may include:

The right to access the personal data we hold about you
The right to correct inaccurate or incomplete information
The right to request deletion of your data, subject to legal retention requirements
The right to restrict or object to certain types of processing
The right to data portability in a structured, machine-readable format
The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact our support team at support@wildzy.io. We will respond to your request within a reasonable timeframe, typically within 30 days.

Cookies and Tracking Technologies

Our WildZy website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how our platform is used. Some cookies are essential for the website to function correctly, while others are used for analytics and marketing purposes. You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Security Measures

We take the security of your data seriously. At Wildzy Casino, we implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, destruction, or disclosure. These measures include encryption, secure server infrastructure, and regular security assessments. However, no online platform can guarantee absolute security, and you use our services at your own risk in that respect.

Restricted Jurisdictions

Our services are not available to residents of certain jurisdictions, including the United States, United Kingdom, France, Germany, Australia, Sweden, Spain, Austria, Netherlands, and all FATF-blacklisted and sanctioned countries. We also prohibit the use of VPN, proxy, or any other location-masking services to access our platform. If we detect such usage, we reserve the right to suspend or permanently close your account and withhold any associated funds in accordance with our Terms and Conditions.

Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be published on this page, and where the changes are significant, we may notify you directly via email or an in-platform notification. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of our platform following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please do not hesitate to get in touch. You can reach our team at support@wildzy.io for general enquiries or at complaints@wildzy.io for formal complaints. Our customer support is available 24/7 via live chat and email in multiple languages, including English, French, German, Italian, Spanish, and more.

Content updated: July 23, 2026